Terms of service

1. About us

The Stylist Stockroom

159 Maddan road, Armagh

BT60 3LE

info@thestyliststockroom.com

In these Terms, “we”, “us” and “our” mean The Stylist Stockroom.

2. Trade-only sales

2.1 Our website and products are intended exclusively for business customers operating within the professional hairdressing, barbering or beauty trade.

2.2 By opening an account or placing an order, you confirm that:

you are acting wholly for the purposes of your trade, business, craft or profession;
the goods are being purchased for professional business use or permitted professional resale and not primarily for personal use;
the information supplied in your account application is accurate; and
where relevant, you and the people using the goods have the qualifications, training, insurance and professional supervision required to use them safely.

2.3 We may request evidence of professional or business status, including proof of qualifications, salon details, business registration, insurance or trading address.

2.4 We may refuse or suspend an account or order if professional status cannot be verified.

2.5 If you are purchasing wholly or mainly outside your trade, business, craft or profession, you are a consumer and should not order through our trade-only website. Nothing in these Terms removes any mandatory rights that apply where a person is legally acting as a consumer.

3. Professional products and safe use

3.1 Certain products are intended only for trained professionals. You are responsible for:

selecting products suitable for their intended purpose;
reading and following all labels, instructions, safety information and manufacturer guidance;
completing patch, strand or sensitivity tests where directed;
ensuring products are used only by appropriately trained or supervised personnel;
maintaining suitable professional and product-liability insurance; and
complying with applicable health and safety, cosmetic-product, waste-disposal and industry requirements.

3.2 We are not responsible for loss or damage resulting from misuse, incorrect application, failure to follow instructions, unsuitable mixing, inadequate testing or use by unqualified personnel, except where liability cannot legally be excluded.

4. Alter Ego Italy territory and resale restrictions

4.1 Alter Ego Italy products supplied by us are available only to approved professional salons and businesses based in Northern Ireland.

4.2 Alter Ego Italy products must not be marketed, supplied, transferred or resold outside Northern Ireland without our prior written permission.

4.3 Alter Ego Italy products must not be listed or sold through third-party marketplaces, including Amazon, eBay or similar platforms, without our prior written permission.

4.4 You must maintain the professional presentation, traceability and reputation of the brand and comply with any reasonable brand guidelines or authorised-distribution requirements notified to you.

4.5 These restrictions apply only to the extent permitted by applicable law. We may refuse supply, suspend an account or cancel unfulfilled orders where we reasonably believe these requirements have been or may be breached.

5. Your online account

5.1 You are responsible for ensuring that your registration and account information remains complete and accurate.

5.2 You must keep your password confidential and restrict access to your account. You are responsible for activity conducted through your account unless caused by our breach of security.

5.3 Tell us immediately if you believe your password or account has been accessed without permission.

5.4 We may suspend or close an account where we reasonably believe that:

false or misleading information has been supplied;
the account is being used fraudulently or without authority;
these Terms or applicable brand restrictions have been breached; or
continued supply would create a legal, safety, credit or reputational risk.

6. Product information

6.1 We take reasonable care to ensure that descriptions, images, shades, specifications and prices are accurate. Packaging, formulations, specifications and presentation may change without notice where changes are made by the manufacturer.

6.2 Images are illustrative. Colours and shades displayed on screens can vary according to the device, display settings and lighting conditions.

6.3 Professional colour products should be selected using the appropriate physical shade chart and professional technical guidance. Ordering the wrong shade does not make a product faulty.

6.4 If a material product-description error is identified before dispatch, we may contact you for instructions or cancel and refund the affected item.

7. Orders and contract formation

7.1 Placing an order constitutes an offer by you to purchase the goods under these Terms.

7.2 An automated order acknowledgement confirms that we have received your order. It does not mean that the order has been accepted.

7.3 A binding contract is formed when we dispatch the goods and send a dispatch confirmation. Each separately dispatched item may form a separate contract.

7.4 We may reject or cancel an order before dispatch where:

goods are unavailable;
pricing or product information is materially incorrect;
payment cannot be authorised;
delivery or brand-territory requirements cannot be met;
professional status cannot be verified;
we suspect fraud, misuse or unauthorised resale; or
an order exceeds reasonable purchasing limits.

7.5 If we cancel an order after taking payment, we will refund the amount paid for the cancelled goods.

8. Prices and VAT

8.1 Unless expressly stated otherwise, trade prices are shown exclusive of VAT and delivery charges. VAT is added at the applicable rate.

8.2 Products that legally qualify for zero-rating will be charged accordingly. The description of an item as educational does not by itself guarantee that it is zero-rated.

8.3 We may change prices at any time, but changes will not affect orders already accepted.

8.4 If a price is incorrect, we may:

charge the lower price where the correct price is lower;
contact you to request approval before proceeding at the correct higher price; or
cancel and refund the affected item.

8.5 If a delivery charge has been calculated incorrectly, we will contact you before dispatch. You may accept the corrected charge or cancel the affected order.

9. Promotions and discount codes

9.1 Promotions, discounts, free products and special offers:

are subject to availability;
apply only during the stated promotional period;
may have minimum-spend, product, brand, territory or account restrictions;
cannot be exchanged for cash;
cannot be combined unless expressly stated; and
may be withdrawn or corrected before an order is accepted.

9.2 Minimum-spend thresholds are calculated excluding VAT and delivery unless stated otherwise.

9.3 Discounted products, promotional bundles and “was/now” offers are not eligible for additional discounts unless expressly stated.

9.4 Free-delivery offers apply only where the qualifying conditions are met. Delivery charges remain subject to VAT at the applicable rate.

9.5 Where a promotion is described as “VAT free”, VAT remains chargeable where legally required. The promotion is provided through a price reduction intended to produce an equivalent saving, as explained in the promotion’s specific terms.

10. Payment

10.1 Payment is due when the order is placed unless we have expressly agreed credit-account terms in writing.

10.2 You confirm that you are authorised to use the selected payment method.

10.3 Where credit terms apply, invoices must be paid by the stated due date. We may suspend further deliveries while an amount is overdue.

10.4 We may charge statutory interest and recovery costs on overdue commercial debts where legally permitted.

11. Availability

11.1 All products and promotional items are subject to availability.

11.2 Website stock information is an indication only and does not guarantee allocation.

11.3 If an item is unavailable, we may:

contact you with an estimated restock date;
offer a suitable alternative, which you may decline;
dispatch the available items separately; or
cancel and refund the unavailable item.

12. Delivery

12.1 We deliver to UK and Ireland. Alter Ego Italy orders are restricted as described in clause 4.

12.2 Delivery charges and estimated times are displayed during checkout or provided in a quotation.

12.3 Delivery times are estimates unless we expressly agree a guaranteed date in writing. Time is not of the essence.

12.4 You are responsible for providing a complete and accurate delivery address and ensuring that someone is available to accept the goods.

12.5 Additional charges resulting from an incorrect address, refused delivery, failed delivery or redirection may be charged to you.

12.6 We may make deliveries in instalments. A delay affecting one instalment does not automatically entitle you to cancel another.

13. Inspection, shortages and transit damage

13.1 Inspect the delivery promptly after receipt.

13.2 Visible damage, shortages or incorrect goods should be reported within [48 HOURS/TWO WORKING DAYS] of delivery, with:

your order number;
details of the issue;
photographs of the goods and packaging; and
any other information reasonably requested.

13.3 Keep the goods and all original packaging until we confirm how the matter will be handled.

13.4 Failure to notify us within this period may affect our ability to investigate a carrier claim, but it does not exclude a claim for a defect that could not reasonably have been discovered during that period.

14. Business returns

14.1 Business buyers do not have an automatic consumer cooling-off or change-of-mind right.

14.2 Any return of correctly supplied, non-faulty goods is at our discretion and requires written authorisation before the goods are sent back.

14.3 If we approve a return, the goods must:

be returned within [14 DAYS] of authorisation;
be unused, unopened, undamaged and in fully resalable condition;
include their original seals, packaging, accessories and documentation; and
be packed securely for return.

14.4 Unless the goods are faulty or incorrectly supplied, you are responsible for return carriage and risk during return. An approved non-faulty return may be subject to a restocking charge of 10%

14.5 Unless faulty, damaged on delivery or incorrectly supplied, we do not normally accept returns of:

opened, used or unsealed cosmetics, colour, chemicals or hygiene-sensitive products;
products with broken hygiene or security seals;
products requiring controlled storage where storage conditions cannot be verified;
customised, personalised or specially ordered goods;
clearance or final-sale products;
discontinued products;
gift vouchers; or
goods that cannot be resold safely or legally.

14.6 Do not return goods without authorisation. Unauthorised returns may be refused or returned to you at your cost.

15. Faulty goods and warranties

15.1 Notify us promptly if you believe goods were faulty when supplied. We may request photographs, batch numbers, proof of purchase, usage information or return of the product for inspection.

15.2 Where a valid fault is confirmed, we may repair or replace the goods or issue an appropriate full or partial refund, subject to applicable law.

15.3 Manufacturer warranties apply according to their individual terms. Unless otherwise stated, a warranty begins on the original purchase date. Repair or replacement does not restart the original warranty period.

15.4 A warranty does not cover:

accidental damage;
misuse, neglect or improper storage;
failure to follow instructions;
normal wear and tear;
unauthorised alteration or repair;
use outside the product specification; or
use by untrained personnel where professional training is required.

15.5 Nothing in these Terms excludes obligations concerning title to goods or any other liability that cannot legally be excluded.

16. Risk and retention of title

16.1 Risk in the goods passes to you when delivery is completed at the agreed delivery address.

16.2 Ownership of the goods does not pass to you until we have received cleared payment of all amounts due to us in respect of the goods.

16.3 Until ownership passes, you must:

keep the goods identifiable as supplied by us;
store them safely and in suitable conditions;
keep them insured for their full replacement value; and
not remove or obscure identifying marks, batch codes or packaging.

16.4 If payment becomes overdue or you become insolvent, we may, where legally entitled and after giving reasonable notice where practicable, require the return of goods that remain our property.

17. Product safety and recalls

17.1 You must retain batch, purchase and customer records where reasonably required for product traceability.

17.2 You must promptly follow any safety notice, withdrawal or recall instruction issued by us or the manufacturer.

17.3 You must immediately tell us about any suspected serious adverse reaction, safety concern, counterfeit product or unauthorised diversion involving goods supplied by us.

18. Limitation of liability

18.1 Nothing in these Terms excludes or limits liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
breach of obligations relating to legal title;
defective products where liability cannot legally be excluded; or
any other liability that cannot lawfully be excluded or limited.

18.2 Subject to clause 18.1, we are not liable for:

loss of profit, revenue, business, contracts or anticipated savings;
loss of goodwill or reputation;
business interruption;
loss or corruption of data; or
indirect or consequential loss.

18.3 Subject to clause 18.1, our total aggregate liability arising from an order will not exceed THE AMOUNT PAID FOR THE GOODS GIVING RISE TO THE CLAIM].

18.4 Each limitation is intended to apply only to the extent that it is reasonable and legally enforceable.

19. Website and intellectual property

19.1 Website content—including text, graphics, photographs, branding, downloads and software—is owned by or licensed to us and is protected by intellectual-property law.

19.2 You may use the website only for legitimate business purchasing and account-management purposes.

19.3 You must not copy, reproduce, republish, scrape, commercially exploit or modify website content without prior written permission.

19.4 Permission to use brand assets for approved resale may be subject to separate written brand guidelines and may be withdrawn.

20. Personal information and call recording

20.1 We process personal information in accordance with our Privacy Policy and Cookie Policy.

20.2 [IF APPLICABLE: We may monitor or record telephone calls for training, quality, security and dispute-resolution purposes. Where calls are recorded, callers will be informed and recordings will be handled in accordance with our Privacy Policy.]

21. Events beyond our control

21.1 We are not responsible for delay or failure caused by circumstances beyond our reasonable control, including severe weather, industrial action, transport disruption, fire, flood, epidemic, cyberattack, utility failure, government action, import delay or supplier failure.

21.2 We will take reasonable steps to minimise the effects. If the disruption continues for an extended period, either party may cancel the affected unfulfilled order.

22. Suspension and termination

22.1 We may suspend supply, cancel unfulfilled orders or close an account where:

payment is overdue;
these Terms are materially breached;
we reasonably suspect fraud, unsafe use or unauthorised resale;
continuing supply could breach law or a binding supplier restriction; or
the Buyer becomes insolvent or ceases trading.

22.2 Termination does not affect rights or obligations that arose before termination.

23. General provisions

23.1 If any provision is found invalid or unenforceable, the remaining provisions remain effective.

23.2 A delay in enforcing a right does not waive that right.

23.3 You may not transfer an order or contract without our written permission. We may transfer our rights and obligations as part of a business sale or restructuring, provided this does not materially reduce your rights.

23.4 No person other than the parties has the right to enforce these Terms.

23.5 We may update these Terms periodically. Changes apply to orders placed after the updated Terms are published and do not retrospectively change an accepted order.

24. Governing law and jurisdiction

24.1 These Terms and every contract formed under them are governed by the laws of Northern Ireland.

24.2 The courts of Northern Ireland have exclusive jurisdiction over disputes arising from these Terms or a contract between us, unless the parties agree another dispute-resolution process in writing.