Shipping policy

Free UK delivery

We offer free UK Tracked 48 delivery on eligible online orders of £50 or more, calculated after discounts and excluding VAT and delivery charges.

Free delivery does not apply when a voucher or discount code is used unless the specific promotion expressly states otherwise.

Orders below the qualifying value, or orders using an ineligible voucher or discount code, will be charged the applicable delivery rate displayed during checkout.

Oversized, heavy or specially handled products may be excluded from free delivery. Any additional charge will be displayed during checkout or communicated before dispatch.

Customs, taxes and international charges

Orders delivered outside the United Kingdom may be subject to local VAT, import duties, taxes, customs-clearance fees or carrier administration charges where applicable.

Unless these charges are expressly included during checkout, they are the responsibility of the Buyer. We do not control charges imposed by customs authorities, tax authorities or delivery carriers and cannot guarantee their amount.

The Buyer is responsible for:

  • providing accurate business and VAT information;

  • ensuring that the products can legally be imported, received and used at the destination;

  • complying with local laws and regulations; and

  • paying applicable charges required for the goods to be released.

If the Buyer refuses to pay an applicable charge, refuses delivery or fails to provide information needed to complete delivery, any resulting return, storage, administration or redelivery costs may be deducted from any refund or account credit due.

Alter Ego Italy products cannot be delivered outside Northern Ireland.

Delivery terms

We aim to process orders within one to two working days, subject to stock availability.

Our UK Tracked 48 service aims to deliver within two to three working days after dispatch. This is a delivery aim and not a guaranteed delivery time.

Processing and delivery estimates:

  • begin from dispatch rather than the date the order was placed;

  • exclude weekends and public holidays;

  • depend on stock availability; and

  • may be affected by weather, carrier disruption, seasonal demand or circumstances beyond our reasonable control.

Please contact us immediately if you need to amend a delivery address. We cannot guarantee that an address can be changed after processing has begun. Certain payment providers may prevent us from changing the delivery address after an order has been placed.

The Buyer is responsible for providing a complete and accurate delivery address. Additional costs caused by an incorrect address, refused delivery, failed delivery or requested redirection may be charged to the Buyer.

Where the Buyer instructs or authorises the carrier to leave a parcel in a safe place, with a neighbour or at another nominated location, responsibility for the parcel passes to the Buyer once the carrier records it as delivered at that location, except where liability cannot legally be excluded.

Visible damage, missing items or incorrect products should be reported within 48 hours of delivery. Photographs of the goods, packaging and delivery label may be required.

Delivery delays caused by circumstances beyond our reasonable control do not automatically entitle the Buyer to compensation, but we will take reasonable steps to investigate and resolve the issue.